Software Licence Agreement

01Who these terms are between

This agreement is between VETA, LLC, a limited liability company registered in Delaware, United States, with its registered address at 131 Continental Dr, Suite 305, Newark, DE 19713 (“VETA”, “we”), and the company that holds the account (“you”, “your company”).

Where your company has signed a separate written offer, order or services agreement with us, that document governs the commercial terms specific to your account — the monthly fee, the scope of the implementation and any term commitment. These terms cover everything it does not say. If the two conflict, your signed document wins.

02What the licence is

We grant your company a non-exclusive, non-transferable, non-sublicensable right to use the VETA software for its own internal business operations, for as long as the licence is paid and in force. Everyone who uses it does so under your account and your responsibility.

The licence covers the software as we run it, including the modules enabled on your account, the updates we ship to it, and the support channels we make available. It does not transfer any ownership: see clause 12.

03How the licence is delivered

The software is delivered as a hosted service — software as a service. There is nothing to download and nothing to install, and no licence key or physical item is shipped to you.

• We create your company’s account and enable the modules agreed for it. Delivery is complete when that account is reachable.
• You reach it in any modern browser at your company’s own address on our platform — yourcompany.veta.do — or at your own domain once it points at us.
• Each person you invite receives an email invitation and sets their own password. Access is per person; accounts are not shared.
• Where the agreement includes an implementation, we configure and load your data as described in it before you go live. The licence itself is delivered on the date the account is enabled, whether or not the implementation is finished.

04Fees and billing

• The licence is billed monthly, in advance, in United States dollars, at the price agreed for your account.
• Payment is taken automatically from the card your administrator saves in the software. We use Stripe to process every payment; the card number is entered directly into Stripe’s own form and never reaches our servers.
• Where your agreement includes an implementation recovered over a number of months, that amount is billed inside the monthly licence line, not as a separate charge, and the monthly amount drops to the bare licence price once it has been recovered in full.
• Where your agreement says usage is passed through — AI assistant usage and WhatsApp messaging are the two that meter — that usage is billed in arrears at cost on the following invoice.
• Prices are exclusive of any tax or withholding your jurisdiction imposes. We will give you at least 30 days’ notice in writing before changing the price of a licence already in force.

05Trials

Where we give your account a trial, the software is fully usable during it and nothing is charged. At the end of the trial the licence begins to bill at the agreed price unless you have told us before then that you do not want to continue. We will not start charging a card that has not been saved by your administrator.

06How to cancel

Your company’s administrator can cancel at any time from inside the software, on the subscription screen. No call, no email and no notice period is required. You can also cancel by writing to legal@veta.do from the administrator’s address.

Cancellation takes effect at the end of the period you have already paid for — not on the day you press it. You keep full access until that date, nothing further is charged after it, and the account is closed then. If your signed agreement carries a minimum term, cancelling inside that term is governed by what that document says.

07Refunds

We do not refund a period that has already started. Because cancelling leaves the software working until the end of the month you paid for, that month is used, not lost — so there is nothing to return and no proration.

Two exceptions, and we apply them without argument: a charge we took in error, and a charge taken after a cancellation had already taken effect. Write to legal@veta.do and we return it to the same card.

08If a payment fails

Stripe retries a failed card for two to three weeks and tells you each time. If the invoice is still open after that, the account is marked past due, and we write to your administrator.

An account that stays past due for more than seven days is suspended: nobody can sign in, and the public pages we serve for you stop answering. Suspension is not deletion — your data stays where it is. Paying the open invoice restores access automatically, without anyone having to call us.

09Your data

Everything your company puts into the software — your customers, your quotes, your invoices, your conversations, your files — is yours. We process it to run the service for you and for nothing else. We do not sell it, and we do not use it to build a product for anyone else.

You can export your data at any time while the account is open, and you can ask us for an export after it closes. We keep it only as long as we need to close out billing and meet our legal obligations, and we delete it on your written request. What we collect and who processes it is set out in our Privacy Policy.

10What you agree not to do

• Resell, sublicense, rent or run the software as a service for anyone other than your own company, unless we agree in writing.
• Copy, decompile or reverse-engineer it, or try to extract its source, beyond what the law allows regardless of contract.
• Use it to send messages the recipient has not agreed to receive, or in breach of the rules of any service you connect to it — WhatsApp’s in particular.
• Upload anything unlawful, or anything you do not have the right to hold.
• Attack it: probe it for holes, overload it deliberately, or use someone else’s credentials.

Where a breach is serious and immediate, we may suspend the account to stop it. We will tell you why, in writing, the same day.

11Services you connect

The software can connect to services you already hold accounts with — WhatsApp and Meta, Google, Shopify, your bank’s files, the tax authority’s systems. You connect them with your own credentials, under your own agreements with those providers, and those agreements are between you and them. We are not responsible for a third party changing, restricting or withdrawing its service, though we will tell you when it happens and do what we reasonably can to keep yours working.

12Who owns what

VETA owns the software, its source, its design and everything we build into it, including anything we build during your implementation, unless a signed document says otherwise. You own your data. Nothing here transfers ownership of either one to the other.

If you send us an idea, a complaint or a request for a feature, we are free to act on it in the product without owing anything for it.

13Warranties and liability

We will provide the software with reasonable skill and care, and we work to keep it available and correct. Beyond that it is provided as is: we do not warrant that it will be uninterrupted or error-free, and we give no uptime guarantee except one written into a signed agreement.

To the extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits, and our total liability under this agreement is capped at the fees you paid us in the twelve months before the claim. Nothing here limits liability for fraud, or for anything that cannot be limited by law.

14Changes

The software changes constantly — that is what a licence buys. We may add, alter or retire features, and we will not remove one you rely on without telling you first.

We may also change these terms. If a change materially affects your rights we will tell your administrator in writing at least 30 days before it takes effect, and if you do not accept it you may cancel under clause 6 before it does. The date at the top of this page is always the date of the version in force.

15Governing law

This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the courts of the State of Delaware have exclusive jurisdiction over any dispute arising from it.

16Contact

Legal and billing

legal@veta.do

Registered address

VETA, LLC · 131 Continental Dr, Suite 305, Newark, DE 19713, United States

Anything else

Leave us a number at veta.do and we call you.